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Shipping & Returns

SHIPPING AND RETURN INFORMATION:

EACH AND EVERY ORDER IS THOROUGHLY INSPECTED BEFORE WE SHIP TO OUR CUSTOMERS. OUR MANUFACTURERS HAVE AN OUTSTANDING REPUTATION FOR QUALITY. THEY STAND BEHIND THEIR PRODUCTS AND WE OFFER YOU "THE BEST".

THE RELATIONSHIP WITH OUR CUSTOMERS IS VALUABLE AND VERY IMPORTANT TO US, IT IS LIKE A FAMILY MEMBER YOU LOVE AND RESPECT EACH ONE OF THEM EQUALLY.

ORDERS WITHIN THE UNITED STATES, BY TELEPHONE OR ONLINE:

STANDARD UPS: 7 TO 9 BUSINESS DAYS DEPENDING ON YOUR ZIP CODE.

EXPRESS ORDERS: PLEASE EMAIL US 7 DAYS IN ADVANCE WITH YOUR NAME, DAY TIME TELEPHONE NUMBER, AND WE WILL CONTACT YOU IN PERSON THAT SAME DAY TO ANSWER YOUR QUESTIONS AND CONFIRM YOUR ORDER.

SHIPPING RATES: WILL BE DETERMINED BY YOUR ZIP CODE. UPS WILL DO THE CALCULATION. CUSTOMER IS RESPONSIBLE FOR ANY SHIPPING FEES, EXCEPT WHEN IS A PROMOTION FOR FREE SHIPPING.

ALL SHIPMENTS ARE SIGNATURE REQUIRED.

SALES TAX:

YES, IF SHIPPED WITHIN NEW YORK STATE. NO, IF SHIPPED OUT OF NEW YORK STATE.

IF YOU HAVE ORDERS TO BE SHIPPED TO MULTIPLE ADDRESSES, PLEASE CONTACT US BY TELEPHONE, OR EMAIL US YOUR TELEPHONE NUMBER AND WE WILL CONTACT YOU ON THE SAME DAY.

RETURNS: EXCHANGE OR REFUND

OUR STRATEGY IS TO MAINTAIN A GOOD AND ORGANIC RELATIONSHIP WITH OUR CUSTOMER FROM A TO Z ALL OVER THE WORLD.

WE ALSO UNDERSTAND DO AND DON'T:

DO - WE WANT OUR CUSTOMERS TO BE 100% SATISFIED.

DON'T - WE DON'T WANT TO HAVE UNSATISFIED CUSTOMERS.

WE UNDERSTAND THE PRIORITY IN EVERY PERSON'S LIFE AND WE DO NOT WANT TO LABEL OR STRESS OUR CUSTOMERS.

EXCHANGE ANY ITEM FOR DIFFERENT SIZE, COLOR OR STYLE - YOU HAVE 30 DAYS AFTER THE DAY OF YOUR PURCHASE. THE GARMENT MUST BE RETURNED TO US IN THE SAME ORDER THAT WAS SHIPPED TO YOU, WITH THE TAG ON IT, NO MAKE-UP POWDER, FOUNDATION OR LIPSTICK..., UNWORN. PLEASE FOLD THE GARMENT NICE IN ORDER TO RETURN TO US.

PLEASE, EMAIL OR CALL US BEFORE YOU RETURN THE GARMENT FOR AN EXCHANGE.

REFUND: PLEASE CALL OR EMAIL US WITH YOUR INFORMATION AND REASON FOR THE REFUND. YOU HAVE 8 DAYS FROM THE DAY THAT YOU RECEIVED YOUR GARMENT. UPS WILL NOTIFY US OF DELIVERY STATUS.

CUSTOMERS ARE RESPONSIBLE FOR ANY SHIPPING AND RETURN FEES. PLEASE INSURE THE RETURN PACKAGE.

REFUND WILL BE ISSUED TO THE ORIGINAL PERSON VIA THE ORIGINAL FORM OF PAYMENT.

FOR ANY ORDER OUT OF THE UNITED STATES OF AMERICA, PLEASE CONTACT US FIRST WITH NAME, TELEPHONE NUMBER AND A VALID EMAIL ADDRESS. ANY TAXES AND DUTIES ARE THE CUSTOMER’S RESPONSIBILITY.

-- SCOTTISH CASHMERE N.Y INC

212-533-3490 - 212-644-0403

NEW YORK CITY